Frequently asked questions

Where does Eilemma ship to?

Eilemma ships right to your doorstep and is available to Kisumu residents. We’ll ship to more regions soon.

How do I pay for my order?

We encourage our customers to pay on delivery via M-Pesa after checking the products.

What are your delivery times?

Don’t stress, enjoy fast same day delivery.

Free: Delivery time 3 p.m. — 6 p.m.; For all orders made before 2 p.m.

Express: 2-hour delivery. Available 8 a.m. to 6 p.m.

Now: 1-hour delivery. Available 8 a.m. to 6 p.m.

We will do the delivery of all orders made outside the stipulated time the following day.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.